SalesforceSolutionsThatDriveRealBusinessResults
For 10+ years I've worked hands-on across the Salesforce ecosystem — from CRM strategy to custom Apex development. As an independent consultant, I help businesses across industries scale smarter, and I'm available to partner with teams worldwide.
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Who Is Swati Tiwari?
Swati Tiwari
Senior Salesforce Consultant & Developer
Remote · Global · IST
I'm a senior Salesforce consultant and developer with over a decade of hands-on experience designing, building, and scaling solutions across the entire Salesforce ecosystem.
I've partnered with enterprise clients in banking, insurance, financial services, retail, and healthcare — delivering everything from cloud configuration and CPQ to custom Apex and Lightning Web Components.
My approach is business-first: I start with outcomes, then architect scalable, maintainable solutions that teams actually adopt — not just technically correct ones that gather dust.
I'm currently open to freelance, contract, and advisory engagements globally, helping organizations get more value from their Salesforce investment.
Business-First Thinking
Every solution starts with the business outcome — measurable ROI, not just clean configuration.
End-to-End Delivery
From discovery and architecture to development, integration, migration, and adoption.
Enterprise-Proven
Battle-tested across regulated industries with complex, large-scale Salesforce orgs.
What I Do
Masterful Custom Application Development
Design and build custom Salesforce applications with Apex, Lightning Web Components, and scalable architecture — tailored to your business processes and built for long-term maintainability.
Seamless Integration Management
Connect Salesforce with external systems via REST and SOAP APIs, middleware patterns, and robust integration design — ensuring data flows reliably across your entire tech stack.
Tailored System Customization
Blend declarative and programmatic customization — flows, workflows, validation rules, and custom logic — to align Salesforce precisely with how your teams actually work.
Proactive Technical Support & Maintenance
Ongoing support, performance optimization, troubleshooting, and release management to keep your org healthy, secure, and running at peak efficiency.
Salesforce Expertise Across Every Cloud
Deep expertise across every major Salesforce product — from cloud configuration to custom development.
Sales Cloud
Pipeline management, opportunity workflows, forecasting, CPQ-lite.
Service Cloud
Case management, omnichannel, field service, knowledge base.
Marketing Cloud / SFMC
Journey Builder, Email Studio, Automation Studio, CDP integration.
Apex & LWC Development
Custom triggers, batch jobs, REST integrations, Lightning Web Components.
Data Cloud
Unified customer profiles, data harmonization, segmentation, activation.
Agentforce
AI-powered agents, Einstein Copilot configuration, autonomous workflows.
Enterprise Client Outcomes
Enterprise outcomes that speak for themselves — real impact across regulated industries, without naming names.
A decade of hands-on delivery across banking, insurance, retail, healthcare, and SaaS — each engagement measured by business outcomes, not just go-live dates.
Recognition & Impact
Delivery awards and client ratings from enterprise Salesforce work.
Needed a modern Financial Services Cloud implementation with Classic-to-Lightning migration and advisor-ready workflows across a fragmented legacy CRM landscape.
Customized FSC with a redesigned Lightning experience, custom screens, and automated sales and service workflows. Delivered OmniStudio guided onboarding, Action Plans for KYC, branch-manager approval flows, and secure integrations for compliant client data handling.
4.6/5 customer satisfaction rating, faster advisor onboarding, unified 360° client view, and compliant MNPI data handling across the enterprise.
Manual online insurance application and policy workflows across siloed systems, causing delays and inconsistent customer experiences.
Led development as Technical Lead: policy tracking, customer records, end-to-end policy processing, custom Lightning components, stakeholder workshops, data migration via Data Loader, and CI/CD deployments via ANT, GitHub, and Jenkins.
Streamlined policy lifecycle, improved stakeholder alignment, and reliable release management across sandbox, UAT, and production environments.
Fragmented CRM data across contacts, leads, opportunities, and claims with swivel-chair integrations between core systems.
Technical Lead and Scrum Master for a Customer 360 platform: unified CRM view, core-system integration, OmniStudio Data Raptors, Sales Engagement cadence management, and an executive reports and dashboards suite.
Eliminated swivel-chair work, unified customer view, and improved decision-making visibility for leadership teams.
A 5,000+ user org needing daily admin support, security governance, and ERP–Salesforce alignment at enterprise scale.
Day-to-day admin and developer support: roles, profiles, record-level security, ticket resolution, reports and dashboards, Flow and Process Builder automation, ERP–Salesforce interface management, and ongoing data migration via Data Loader.
Reliable support at scale, streamlined automation over custom code, and consistent data hygiene across the org.
Legacy Oracle systems and disconnected revenue, learning, and event platforms blocked unified pricing intelligence and competitive positioning.
Built a Competitor Pricing Screen in Aura/LWC, integrated Revenue Grid, Docebo, Cvent, and Outlook Connector. Country-specific website configuration with custom Lightning components and flows, plus full unit and regression testing.
Improved product competitiveness by 30% through unified pricing intelligence and integrated revenue, learning, and event platforms.
Sales team needed AI-driven insights, territory planning, and reduced manual admin work across a complex product portfolio.
Led Einstein AI and Agentforce implementation in Sales Cloud: Copilot customization, AI-driven predictive workflows, Salesforce Maps with AI for territory planning, and stakeholder enablement for non-technical users.
AI workflows embedded in daily sales processes with improved territory planning and advisor-ready insights.
High no-show rates for scheduled appointments across thousands of patient records, impacting utilization and care continuity.
Built an automated reminder engine using Batch Apex and scheduled jobs with multi-channel email and external SMS API notifications, configurable timing, retry logic for failed sends, and a logging framework for auditability.
Significantly reduced missed appointments; scaled reliably to thousands of records with configurable reminder windows.
Disconnected order, fulfillment, and service workflows across web storefronts, marketplaces, and contact centers caused delayed resolutions and inconsistent customer experiences.
Built an omnichannel operations hub on Service Cloud with Commerce Cloud integration: unified case routing from order events, automated RMA and refund flows, custom LWC order-lookup widgets, and middleware sync to warehouse and payment systems.
40% faster case resolution, unified order visibility for agents, and measurable lift in post-purchase customer satisfaction scores.
Batch-and-blast email campaigns with limited personalization led to declining engagement and no unified view of customer behavior across digital touchpoints.
Implemented Marketing Cloud journeys with Journey Builder, Einstein Send Time Optimization, Data Cloud segmentation, and Sales Cloud lead sync — plus preference-center governance and journey testing frameworks.
35% higher email engagement, automated nurture paths for high-intent segments, and closed-loop reporting from campaign to opportunity.
In-Demand Skills I Bring to Every Engagement
From Agentforce and Data Cloud to advanced Apex and architecture — these are the high-demand capabilities I deliver across consulting, development, and advisory work.
Aligned with June 2026 hiring trends — skills I actively deliver across client engagements
AI & Agentforce
- Hot
Agentforce (AI Agents)
Build, deploy & govern autonomous agents
- Hot
Agentforce 360
Multi-agent orchestration & observability
- Rising
Einstein AI / Copilot
AI-driven insights & automation
- Rising
Prompt Engineering (Salesforce)
Prompt Builder, custom instructions
- Rising
AI Governance & Trust Layers
Security, compliance for AI agents
Data & Analytics
- Hot
Salesforce Data Cloud
Customer 360, identity resolution, CDP
- Hot
Data 360 Governance
Unified data activation & quality
- Solid
Tableau / CRM Analytics
Dashboards, Einstein Discovery
- Rising
Data Engineering Skills
Pipelines, architecture, SQL
- Niche
Data Architecture (Cert)
Platform Data Architect credential
Developer Skills
- Solid
Apex (Advanced)
Async processing, trigger frameworks, bulkification
- Hot
Lightning Web Components (LWC)
Modern UI standard, replaces Aura/Visualforce
- Hot
Flow Builder (Advanced)
Orchestration, screen flows, record-triggered
- Solid
JavaScript (for LWC)
Wire service, lifecycle hooks, performance
- Solid
REST/GraphQL APIs
External integrations, connected apps
Products / Clouds
- Solid
Sales Cloud
Pipeline, forecasting, AI-driven selling
- Solid
Service Cloud
Case mgmt, Agentforce for service
- Rising
Revenue Cloud / CPQ
Configure-Price-Quote, revenue ops
- Solid
Marketing Cloud Engagement
Email, journeys, personalization
- Solid
Experience Cloud
Portals, communities, self-service
- Niche
Field Service (FSL)
Scheduling, mobile workforce mgmt
Ready to bring these to your next project? Let's talk
Tools & Technologies
DevOps, integrations, data, and collaboration platforms I use alongside Salesforce — from Copado and MuleSoft to analytics and enterprise monitoring.
Salesforce Certified
12+ Salesforce certifications, 6 Copado, and 3 Dataiku — verified expertise across the ecosystem.
Salesforce
Work With Me
Available for freelance, contract, and advisory engagements globally.
What I Offer
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Currently accepting new projects — Response Within 24 Hours
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