Swati Tiwari

Salesforce Developer & Consultant

Hey, I'm Swati.

I'm a design-oriented, detail-focused Software Engineer with a passion for weaving code spells and bringing projects to life with fervor

headshot

I'm currently working as a Salesforce Technical Lead sharing my expertise in Financial Services, Insurance and Marketing Cloud. With seven years of dedicated experience in Salesforce development, I have honed my expertise in delivering innovative and scalable solutions. Proficient in Apex, Lightning Web Components, and integrations, I have successfully led the design and implementation of complex Salesforce architectures. With a focus on enhancing user experiences and streamlining processes, I excel in translating complex business requirements into efficient and scalable Salesforce applications.

I am deeply committed to refining my craft by continually exploring innovative methods to deliver seamless user experiences through clean, efficient, and scalable code. For me, work embodies an ongoing journey of learning, and I actively seek collaborations with individuals who are eager to impart their wisdom as much as I am to absorb it. Ultimately, my utmost aspiration is to collaboratively craft beauty alongside those who inspire and encourage my growth.

When I'm not in front of a computer screen, I'm probably Traveling, Dancing, or helping the people to the least I can.

What I Do

Masterful Custom Application Development

Craft bespoke applications leveraging Apex, Visualforce, and Lightning components, transforming complex business requirements into seamless digital solutions.

Seamless Integration Management

Engineer robust integrations between Salesforce and external systems using sophisticated APIs and middleware, ensuring a cohesive technology ecosystem.

Tailored System Customization

Customize Salesforce environments with precision, configuring workflows, validation rules, and custom objects to enhance functionality and user experience.

Proactive Technical Support and Maintenance

Deliver top-tier technical support, swiftly resolving issues and performing regular system upkeep to maintain peak performance and reliability.

Sneak Peak to Trailblazer Profile download resume

Skills

Salesforce Product Expertise

  • sales
  • service
  • marketing
  • financialservices
  • einstein
  • commerce
  • manufacturing
  • data
  • analytics

Cross Functional Tools

  • Tableau
  • Slack
  • Dataiku
  • PowerBI
  • SalesLoft
  • JIRA
  • Talend
  • ServiceNow

Functionalities

  • Visualforce, Aura & LWC
  • Apex Classes & Triggers
  • Apex Sync & Async Methods
  • Lightning Flow & Approval Process
  • Data Management & Migration
  • Email Templates
  • Communities & Sites

Competencies

  • Salesforce CRM administration
  • Integration with external systems
  • Security model implementation
  • Release management and testing
  • Performance optimization
  • User training and support
  • Code review and quality assurance

View all my Cross Functional Skills Here download resume

Certifications

Download my Cover Letter download resume

Experience

Innovative Salesforce Developer with 7 Years of Expertise in Diverse Roles : As a dynamic Salesforce Developer with 7 years of multifaceted experience spanning roles as an Administrator, Business Analyst, Developer, and Consultant, I bring a comprehensive understanding of Salesforce ecosystems and an unyielding passion for driving business automation. I have adeptly navigated and leveraged multiple Salesforce clouds and products to deliver cutting-edge solutions in the Finance, Marketing and other domains.

Senior Salesforce Developer & Technical Lead

PricewaterhouseCoopers (PwC)

As a Salesforce Technical Lead and Developer, I've driven success for three Fortune 500 companies by creating 50+ customized components and implementing 20+ dynamic integration solutions. I develop Salesforce applications using Apex, Visualforce, JavaScript, SQL, SOAP, and REST. I streamline processes with automation tools and manage data migration using Data Loader and Jitterbit. Leading 15+ projects from inception to completion, I ensure seamless operations, provide user support, and maintain reliable application performance through comprehensive testing, including User Acceptance Testing (UAT).

June 2022 - Present

Salesforce Consultant & Business Analyst

Capgemini

As a Salesforce Consultant, I’ve provided tailored solutions for industries like Manufacturing, E-Commerce, and Healthcare. I’ve enhanced Salesforce adoption across Sales, Community, Marketing, and Service functions. Leading 20+ projects, I developed new functionalities, redesigned interfaces with Lightning, and facilitated migration from Classic. Acting as a Business Analyst and Scrum Master, I drove kickoff and discovery sessions, gathered requirements, and mediated between stakeholders and delivery teams. Recognized for delivering effective solutions, I maintained a customer satisfaction rating of 4.6 out of 5. I also handled deployment using Copado, GitHub, and Jenkins, and trained young Salesforce enthusiasts.

May 2021 - June 2022

Salesforce Developer

Tata Consultancy Services

As a Salesforce Developer and Analyst for a Fortune Global 500 US-based Manufacturing company, I supported over 5,000 users by designing solutions for daily challenges and resolving technical issues in Configuration, Apex, Visualforce, and Lightning Components. I collaborated with the CRM Team to craft scalable solutions, conducted detailed analyses with business analysts, and customized Salesforce objects. I developed custom objects, workflows, formula fields, roles, and security measures. Additionally, I automated business processes, managed interfaces between Mfgpro and Salesforce, and handled data migration using Data Loader and Import Wizard. I also created reports and dashboards to provide valuable insights for clients.

Feb 2019 - May 2021

Junior Salesforce Developer

Tata Consultancy Services

As a Junior Salesforce Developer, I contributed to designing, developing, and implementing tailored solutions on the Salesforce platform. Collaborating with business analysts and project managers, I gathered and analyzed requirements, ensuring alignment with organizational goals. Using Apex, Visualforce, and Lightning Components, I assisted in crafting custom applications and integrations, rigorously testing and debugging for optimal functionality. I provided support and maintenance, swiftly addressing issues to enhance system performance. With a Bachelor's degree in computer science, I brought enthusiasm and a willingness to learn, positioning myself as a valuable asset to the Salesforce development team.

Jul 2018 - Feb 2019

QAD Developer

Tata Consultancy Services

In my role as a QAD Developer and Techno-Functional Consultant, I spearheaded the migration of outdated versions of MFG/PRO to the eb2 version, unifying business processes onto a common platform. This encompassed implementing MFGPRO across Distribution, Manufacturing, and Finance modules to seamlessly integrate with external systems. My responsibilities involved conducting QAD Development using Progress 4GL language, collaborating with clients to understand requirements and provide estimates for Work Order completion. Additionally, I developed workflows, Test Cases, and conducted Unit Testing, along with participating in End-to-End testing to identify and rectify issues while managing Exception Handling processes. I collaborated with engineering teams to assess system loads, devise improvement strategies, and address root causes of recurring issues. Moreover, I managed various third-party vendor applications such as Esker, FacturaYa, GoSocket, and Cyberquery, while also conducting Smoke Testing post-upgrade and generating client reports using Cyberquery and BI Solution for QAD.

May 2017 - Jul 2018

Associate System Engineer

Tata Consultancy Services

I completed intensive training on QAD, MFGPRO, and Progress 4GL, focusing on Manufacturing, Distribution, and Finance modules. The program provided programming techniques for robust module development, emphasizing understanding via test case creation and execution. I refined skills in inquiry report development using Progress 4GL, ensuring a deep understanding of programming concepts applied in QAD and MFGPRO systems.

Dec 2016 - May 2017

Associate System Engineer | ILP

Tata Consultancy Services

During the ILP Training program focused on Enstol Oracle Apps, I underwent a comprehensive curriculum covering both personality development and technical skills enhancement. This included learning key programming languages and technologies such as Java, UNIX, Oracle, SQL, and PLSQL, providing a solid foundation for professional growth. As part of the training, I applied my newfound skills to develop a customized Oracle App tailored for Hotel Management, gaining practical experience and deepening my understanding of software development within the Oracle ecosystem.

Sept 2016 - Dec 2016
View my full résumé download resume

Get In Touch

Have a Project or a big idea in mind or just want to give a virtual high-five? Shoot me a message anytime!